Customer Care
ORDERS
Once received, your order will be filled as quickly as possible. Please allow 3-6 days for delivery. We will notify you as soon as possible of any delays. If you require your order in a rush, please contact us to inquire about rush shipping. We will do our best to meet your deadline
PAYMENTS
All prices are listed and charged in US dollars.
We accept all major credit cards (Visa, MasterCard, American Express), and you can choose to run your transaction through PayPal or through Shopify Payments. Both options are secure. You will receive a confirmation of your order via email with the total dollar amount (including any applicable taxes and shipping & handling).
RETURNS & REPAIRS
- We will accept returns or exchanges on merchandise in its original unused condition, postmarked within 14 days of receiving shipment for refund or credit, less shipping costs.
- We do not accept returns after 14 days.
To return an item or to inquire about a repair, please email us.
LIFETIME WARRANTY
Our pieces are designed to last a lifetime, and we stand by every product. We are glad to make reasonable repairs on your piece, for as long as you own it.
RETURNS & REPAIRS – SHIPPING
To return merchandise please send all items to MIPEARL Inc. For your protection, please use a well-padded box or envelope (please no envelopes for earrings or rings!) and a traceable carrier. We cannot be responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.
For increased longevity, keep jewelry clean and dry using a soft cloth. Avoid wearing your jewelry in the shower or during exercise, and wear after applying perfume or hair spray. Protect your piece from rain and humidity. When not wearing, be sure to store inside a jewelry box or in a soft jewelry pouch. Wear often, love always.